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Case study · Telecommunications · Voice AI

Voice
Agents

AI voice agents designed to manage customer interactions at scale, automating phone-based communication and support so call centers keep up without expanding headcount.

IndustryTelecommunications
EngagementEnd-to-end build
FocusVoice automation
StatusIn production
Built for
VTR Claro

The challenge

Telecom support runs on phone volume that spikes unpredictably. Wait times grow, call-center load climbs, and adding people only scales cost, not capability.

What we built

We designed AI voice agents that handle customer interactions over the phone at scale, automating communication and support so routine calls are resolved without a human in the loop and the hardest cases reach a person faster.

Full breakdown of the architecture and rollout coming soon.

Impact
Lower waitsReduced wait times for customers.
Relieved loadMeaningful relief on call-center volume.
At scalePhone-based support automated end to end.
Next case Credit & Risk

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